Re: Canvas login issues (2024)

Skip to main content

Learn about Community

Sign In

You're signed out

Sign in to ask questions, follow content, and engage with the Community

Sign In

'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

Re: Canvas login issues (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

Re: Canvas login issues (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

InstCon '24 • July 9-11 • Ask questions, network with others, and blog about your Ed-Cological journey.

Turn on suggestions

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Showonly | Search instead for

Did you mean:

  • Community
  • Canvas
  • Canvas LMS
  • Canvas Question Forum
  • Re: Canvas login issues

Options

  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

Canvas login issues

Jump to solution

prrngs

Community Member

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

a week ago

Why does Canvas make me log in all the time, when my username and password are saved and I always click "Keep me signed in"?Maybe this is something I'm doing but it only happens with Canvas and it's very frustrating. I'm in and out of the platform all day long and every keystroke I can save is helpful.

Solved!Go to Solution.

I also have this question

0Likes

1 Solution

Jump to solution

Re: Canvas login issues (15)

Re: Canvas login issues (16)chriscas

Community Coach

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Friday

Hi@prrngs,

It's likely that your school/institution has implemented login timeout rules for Canvas for added security. I don't know what the exact Canvas defaults are, but I can stay logged in for a number of days in a row at least. The Instructure Community is made up mostly of other Canvas users, and we don't have access to your specific Canvas instance or settings, so we can't really provide an exact answer here. You could reach out to your school/institution Canvas team (usually in the eLearning / IT / Digital Education areas) to ask about this.

Hope this helps!

-Chris

View solution in original post

This reply answered my question

1Like

  • All forum topics
  • Previous Topic
  • Next Topic

2 Replies

Jump to solution

Re: Canvas login issues (17)

Re: Canvas login issues (18)chriscas

Community Coach

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Friday

Hi@prrngs,

It's likely that your school/institution has implemented login timeout rules for Canvas for added security. I don't know what the exact Canvas defaults are, but I can stay logged in for a number of days in a row at least. The Instructure Community is made up mostly of other Canvas users, and we don't have access to your specific Canvas instance or settings, so we can't really provide an exact answer here. You could reach out to your school/institution Canvas team (usually in the eLearning / IT / Digital Education areas) to ask about this.

Hope this helps!

-Chris

This reply answered my question

1Like

Jump to solution

Re: Canvas login issues (19)

Re: Canvas login issues (20)NoahBoswell

Community Coach

In response to chriscas

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Friday

@chriscas
@prrngs

This is something I've noticed that's been happening with the K12 Free for Teacher accounts, specifically. I have access to both a paid instance and the k12 Free For Teacher. I've only had issues with it on the K12 FFT edition, so I'm unsure why it's doing that. However, I'm not saying other school's instances are working the same as ours. However, with FFT I too check off stay signed in but it logs me right back out when I close the page.

1Like

Re: Canvas login issues (21)

Unanswered Topics

  • Analytics and New Analytics not showing

  • Changing font

  • Using AI MagicSchool and/or Brisk with Canvas?

  • Is there a way to grant permissions for a teacher ...

  • View Student Calendars

View All

Latest Topics

  • Analytics and New Analytics not showing

  • Changing font

  • Using AI MagicSchool and/or Brisk with Canvas?

  • Rubric Sorting Should Prioritize Current Course

  • Is there a way to grant permissions for a teacher ...

View All

View our top guides and resources:

Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review Assignment

To participate in the Instructure Community, you need to sign up or log in:

Sign In

Re: Canvas login issues (2024)

FAQs

Why is my Canvas not letting me log in? ›

Verify that you are using the correct username and password. If you use more than one Canvas URL, make sure you are using the correct login and password for each Canvas URL. If your login and password were given to you from your institution and you are having trouble logging in, please contact your institution.

Why is Canvas not accepting my password? ›

Canvas uses a username, not an email address, for logins. Try typing in everything before the @cgi.edu as the username. You may need to try a combination of items to rule out other problems: If you continue to get the error, try the "Forgot Password" link to reset your password, and try again.

How do I recover my Canvas account? ›

If you set up your own Canvas account, go to "Login" and click on the "Forgot Password?" link. Enter the login information associated with your Canvas account and click the "Request Password" button. You'll be sent an email prompting you to reset your password.

Why can't I connect to Canvas? ›

Clear your browser's cache

Sometimes your browser's Cache needs to be cleared, especially if you changed your password recently or if you bookmark the Canvas Login page. See How to Clear Cache on a Mac or How to Clear Cache on a PC for more information.

Why isn t Canvas working for me? ›

Different Browser/Device

Google Chrome, Microsoft Edge, and/or Mozilla Firefox are the recommended browsers from which to choose. If the loading issue is in the Canvas mobile app, it is recommend to try accessing Canvas through a mobile browser or on a desktop/laptop/Chromebook to see if the loading issue still exists.

Why does Canvas keep saying bad request? ›

Are you receiving a “400- Bad Request: Request header too long” error? This issue is caused by a bad cookie and can be removed.

Why does Canvas keep saying access denied? ›

"Access Denied"

The other most common barrier you'll come across is an image of a padlock with a message about your access being denied. In almost all cases, this is because your teacher has not made the content available to you yet. If you see something like the image below, please let your teacher know!

What to do if your Canvas account is locked? ›

Authenticate with your password or security questions. Click “Send a link to reset your password.” You will receive an e-mail containing a link to reset your password.

Why does my Canvas say authentication failed? ›

The most common issue people experience when using Google Drive in Canvas is an authorization error or authentication failure. This can happen when you are logged into one or more non-UofM Google account. Most issues are resolved by resetting the relationship between Google and Canvas (see below).

How do I access my old Canvas account? ›

Log in to Canvas. Click the Courses tab on the garnet global navigation menu on the left of the screen. Click the All Courses link from the menu that appears. On the All Courses page, scroll down to Past Enrollments.

How do I contact Canvas support? ›

For general inquiries please email info@instructure.com.

What to do if my Canvas is not working? ›

Available help options include 24/7 Technical Support via phone, chat, and "Submit a Case." If you are unable to login to Canvas, you can call the Canvas 24/7 Technical Support team: (877) 251-6441 or chat with them at https://cases.canvaslms.com/liveagentchat?chattype=gauge&sfid=001A000001TwP8uIAF.

How do I access my Canvas account? ›

You can access Canvas through an institution-specific Canvas URL, your school's website, a course invitation email, or the Canvas Student iOS app or Canvas Student Android app. You must have an account to log in to Canvas. View troubleshooting steps if you are unable to log in to Canvas.

Why can't I access my courses on Canvas? ›

Check if you are enrolled in Canvas Courses:

Review your courses to see which ones are upcoming and check the published status (yes or no). If a course says “No” under published then the teacher has not published the course yet for students and you will not be able to see it yet.

Why won't Canva log me in? ›

This usually happens because of pop-up blockers. To fix this, disable any pop-up blockers and then try logging in again. You can also try logging in using a different browser. Learn about our supported browsers.

Why can't i access my class on Canvas? ›

Check if you are enrolled in Canvas Courses:

Review your courses to see which ones are upcoming and check the published status (yes or no). If a course says “No” under published then the teacher has not published the course yet for students and you will not be able to see it yet.

Why is my access denied on Canvas? ›

1. You are clicking on a link to an item (e.g., Quiz, Assignment, Discussion..) that isn't published (visible to students). 2. There was an error in the copy of content from one term to the next and the item you are trying to access is still referencing the past course (which you don't have access to view).

How do I login to Canvas as a student? ›

To log in, enter your credentials (or login information) which may display as your email address, username, or login ID [1] and password [2]. Then click the Login link [3]. If needed and depending on your institution's settings, you may be able to reset your password by clicking the Forgot Password link [4].

Top Articles
Latest Posts
Article information

Author: Melvina Ondricka

Last Updated:

Views: 5881

Rating: 4.8 / 5 (48 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Melvina Ondricka

Birthday: 2000-12-23

Address: Suite 382 139 Shaniqua Locks, Paulaborough, UT 90498

Phone: +636383657021

Job: Dynamic Government Specialist

Hobby: Kite flying, Watching movies, Knitting, Model building, Reading, Wood carving, Paintball

Introduction: My name is Melvina Ondricka, I am a helpful, fancy, friendly, innocent, outstanding, courageous, thoughtful person who loves writing and wants to share my knowledge and understanding with you.