Re: Canvas login issues (2024)

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'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

Re: Canvas login issues (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

Re: Canvas login issues (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

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`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

Canvas login issues

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prrngs

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a week ago

Why does Canvas make me log in all the time, when my username and password are saved and I always click "Keep me signed in"?Maybe this is something I'm doing but it only happens with Canvas and it's very frustrating. I'm in and out of the platform all day long and every keystroke I can save is helpful.

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Re: Canvas login issues (15)

Re: Canvas login issues (16)chriscas

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Friday

Hi@prrngs,

It's likely that your school/institution has implemented login timeout rules for Canvas for added security. I don't know what the exact Canvas defaults are, but I can stay logged in for a number of days in a row at least. The Instructure Community is made up mostly of other Canvas users, and we don't have access to your specific Canvas instance or settings, so we can't really provide an exact answer here. You could reach out to your school/institution Canvas team (usually in the eLearning / IT / Digital Education areas) to ask about this.

Hope this helps!

-Chris

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Re: Canvas login issues (17)

Re: Canvas login issues (18)chriscas

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Friday

Hi@prrngs,

It's likely that your school/institution has implemented login timeout rules for Canvas for added security. I don't know what the exact Canvas defaults are, but I can stay logged in for a number of days in a row at least. The Instructure Community is made up mostly of other Canvas users, and we don't have access to your specific Canvas instance or settings, so we can't really provide an exact answer here. You could reach out to your school/institution Canvas team (usually in the eLearning / IT / Digital Education areas) to ask about this.

Hope this helps!

-Chris

This reply answered my question

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Re: Canvas login issues (19)

Re: Canvas login issues (20)NoahBoswell

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Friday

@chriscas
@prrngs

This is something I've noticed that's been happening with the K12 Free for Teacher accounts, specifically. I have access to both a paid instance and the k12 Free For Teacher. I've only had issues with it on the K12 FFT edition, so I'm unsure why it's doing that. However, I'm not saying other school's instances are working the same as ours. However, with FFT I too check off stay signed in but it logs me right back out when I close the page.

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Re: Canvas login issues (21)

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Re: Canvas login issues (2024)

FAQs

Why is Canvas not letting me login? ›

Verify that you are using the correct username and password. If you use more than one Canvas URL, make sure you are using the correct login and password for each Canvas URL. If your login and password were given to you from your institution and you are having trouble logging in, please contact your institution.

Why does Canvas keep saying my password is wrong? ›

This typically means that your password has expired, it expires every 120 days. We suggest resetting your password at the beginning of every quarter to avoid running into this error when you are trying to access class materials.

Why is Canvas not working? ›

Try another browser and computer

If you encounter issues with Canvas, try another browser on your computer. It is possible that the browser is not compatible with Canvas. If you have the same issue, try another computer.

How do I recover my Canvas account? ›

If you set up your own Canvas account, go to "Login" and click on the "Forgot Password?" link. Enter the login information associated with your Canvas account and click the "Request Password" button. You'll be sent an email prompting you to reset your password.

Why does Canvas keep saying access denied? ›

1. You are clicking on a link to an item (e.g., Quiz, Assignment, Discussion..) that isn't published (visible to students). 2. There was an error in the copy of content from one term to the next and the item you are trying to access is still referencing the past course (which you don't have access to view).

Why can't I open my Canvas? ›

If Canvas is not working properly on your computer, it is likely because of the web browser that you are using is not supported, or does not support a particular feature or function in Canvas.

Why is my account saying wrong password? ›

Often it was a missed capital or an accidental space inserted before or after the password, an accidental international character that was used, etc. Keep trying - I am sure you will figure out what went wrong.

How do I unlock my Canvas account? ›

Authenticate with your password or security questions. Click “Send a link to reset your password.” You will receive an e-mail containing a link to reset your password.

Why can't i access my class on Canvas? ›

A course is not visible to students until the instructor manually publishes the Canvas site. If the term has already started, you are registered for the course, and you have completed step 3 above, then reach out to your instructor and ask if and when they will publish the course.

Is something wrong with Canvas right now? ›

Canvas is operating normally at this time with no expected interruptions.

What do I do if I am having Canvas technical problems? ›

Available help options include 24/7 Technical Support via phone, chat, and "Submit a Case." If you are unable to login to Canvas, you can call the Canvas 24/7 Technical Support team: (877) 251-6441 or chat with them at https://cases.canvaslms.com/liveagentchat?chattype=gauge&sfid=001A000001TwP8uIAF.

Why do students not like canvas? ›

Organized and simple in some cases, Canvas can be difficult to use if the teacher doesn't know much about the platform. It becomes hard for the students not knowing the due dates or where to find the assignments. “Most teachers make it very organized and easy to use with a simple layout,” junior Alyssa Williams said.

How long does Canvas lock your account? ›

A: Yes, the lock out period is 1 hour. After an hour, the user will be able to enter their credentials again or reset password.

How do I retrieve my Canvas? ›

In Canvas, deleted pages, files, and announcements can be recovered by typing "/undelete" after your course URL.

Why does Canvas keep saying bad request? ›

Are you receiving a “400- Bad Request: Request header too long” error? This issue is caused by a bad cookie and can be removed.

How can I log into my Canvas account? ›

You can access Canvas through an institution-specific Canvas URL, your school's website, a course invitation email, or the Canvas Student iOS app or Canvas Student Android app. You must have an account to log in to Canvas. View troubleshooting steps if you are unable to log in to Canvas.

Why does my Canvas say authentication failed? ›

The most common issue people experience when using Google Drive in Canvas is an authorization error or authentication failure. This can happen when you are logged into one or more non-UofM Google account. Most issues are resolved by resetting the relationship between Google and Canvas (see below).

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